TERMS AND CONDITIONS

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. BY USING THE HITCH COMPANY WEBSITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

  • Client information is held securely and safely in accordance with GDPR protocol.
  • At The Hitch Company we only accept the membership of Muslim applicants over the age of 21 who are single, divorced or widowed. 
  • The Hitch Company does not assist clients looking to have a polygamous relationship as this is illegal in the UK. 
  • Your membership is solely for yourself and cannot be transferred to another individual. 
  • There is a 14 day cooling-off period from the date the registration form has been completed if either party would like to withdraw from the contract. However, the cooling-off period will NOT apply if a member would like the service to commence immediately, by having the consultation within 14 days of registering.
  • Any information or photographs provided must be a true likeness of the client.
  • Photographs provided must be without any filters or sunglasses.
  • Photographs provided must be recent and taken within the last 12 months.
  • Clients must show their passport at the consultation as a form of ID in order to be verified.
  • The Hitch Company reserve the right to terminate the contract of any client who has falsified any information provided, subject to a fair opportunity to appeal and no refund will be offered.
  • Clients must always behave in a courteous and respectful manner.
  • The Hitch Company reserve the right to terminate the contract with immediate effect of any client who is disrespectful or inappropriate to any of our staff or clients and no refund will be offered.
  • Clients must keep all personal information about other clients confidential.
  • Members will be contacted by phone and email. Should we be unable to contact you after 2 attempts, your contract will be terminated and any monies paid will be non-refundable.
  • Any member who confirms they will attend an introduction meet day and cancels or fails to attend without a valid reason 48 hours prior to the meet, you will have forfeited an introduction. 
  • Any member who is late for an introduction meeting may not have their meeting time extended due to time constraints for all parties. 
  • We allow members to speak to only one match at a time. At the feedback call, you must have a definitive answer about whether you would like to continue talking to the same match or request a new one. 
  • Members who inform us that they will continue talking to their current match will not be introduced to a new match until they have informed us otherwise.
  • Clients may be required to compromise certain criteria and decide what is most important to them.
  • The Hitch Company would appreciate being informed if any matches they introduce, result in marriage.
  • The Hitch Company does not guarantee that every client will find their spouse.
  • The Hitch Company is not liable or held accountable for any relationship breakdown.